An open letter of complaints regarding issue management was addressed to GitHub from a group of open source project maintainers last month. Lack of communication from GitHub and lack of features for managing issue are the reasons why they got frustrated. So far, more than 1700 maintainers of open source projects have signed the letter. A competing code hosting service called GitLab responded to the letter immediate including a new GitLab issue. On the other side, GitHub took a month to reply wherein the company staff forked the letter and drafted a reply containing an apology and a promise to address their concerns. They closed the letter stating that the company will improve its communication and would be in touch next week.
If you want to read the full response letter of GitHub to open source maintainers, check it out at GitHub Responds to Letter from Open Source Project Maintainers.